Grapek Website Quick Start Guide
We've updated the Grapek Bates website to make finding equipment, ordering replacement parts, and managing your account easier. Whether you're a returning customer or visiting for the first time, this guide walks you through what's new and how to get started.
A new website. A simpler way to find products, place orders, and manage your account.
We've updated the Grapek Bates website to make it easier to shop for industrial finishing equipment, replacement parts, and supplies. Whether you've ordered from us for years or you're visiting for the first time, this guide covers what's changed and how to get started.
Already have an online account?
Start with the same email address you used on our previous website. Most returning customers won't need to create a new account, and you won't need your old password.
1. How to Sign In
Our new website uses a password-free sign-in process. Instead of remembering a password, you'll receive a one-time six-digit code by email.
01 Open the sign-in page. Select the account icon on the Grapek Bates website.
02 Enter your email. Returning customers should use the email from their previous website account.
03 Check your inbox. Look for an email with a six-digit verification code.
04 Enter the code. You're signed in and ready to shop.
New customer? The process is the same. Enter your email, verify the code, and your customer profile will be created.
Having trouble? Check your spam folder, confirm your email address, or request another code.
2. Find Products and Parts Faster
Need a replacement part? Have a specific piece of equipment in mind? There are a few ways to find what you need:
- Search by part number. If you know the manufacturer's number, start there.
- Browse by category or manufacturer. Explore equipment and supplies when you're not sure of the exact item.
- Review product details. Check available specifications, photos, and manuals before ordering.
Helpful tip: Searching by the manufacturer's part number is often the quickest way to locate a replacement component.
3. Place Orders and Manage Your Account
Once you've found what you need, add it to your cart, review the quantities and shipping information, and follow the checkout steps to place your order.
When you're signed in, you can also review available order details and update your account information. Depending on the order, you may be able to quickly purchase a previously ordered item again.
What about old orders? Some purchases from our previous website may not appear in your new account. If you need a past order record, our team can help.
4. Purchasing for a Business?
We know purchasing is often a team effort. Our new website supports company accounts that can connect multiple authorized buyers to the same business.
For example, a purchasing manager and a maintenance team member can each use their own email to place orders for their company. Based on their assigned permissions, designated administrators can also review ordering activity for their company location.
Want to set up multiple buyers? Contact our team. We'll help you review your options and get the right contacts connected to your business account.
Frequently Asked Questions
Do I need a new account?
Most existing online customers can use their previous account email to sign in. There's no need to use your old password.
What if I don't get the verification code?
Check your spam or junk folder, confirm your email address, and request another code. If it still doesn't arrive, contact us.
Can more than one person order for my company?
Yes. Our company account options support multiple authorized buyers, with permissions based on how the account is configured.
What if I can't find a product?
Try searching by part number or manufacturer. We're continuing to improve product information, and our team can help you locate what you need.
Need a Hand? We're Here to Help.
A new website takes some getting used to. If you have questions about your account, a product, or business purchasing, the Grapek Bates team is ready to help.
Contact UsSame team. More ways to shop.