Thank you for shopping with Grapek Bates!
Grapek Bates is dedicated to processing and shipping your orders quickly and accurately.
Order Processing Time
– In stock items are typically processed within 24 hours (Monday-Friday, excluding holidays)
– Non-Stock/Backordered items are typically processed within 24 hours of being in stock (Monday-Friday, excluding holidays)
– During high-volume periods (sales, holidays, promotions), processing times may be increased or delayed.
– Other outside factors (geopolitical, labor, economic) may also increase processing times.
– You will receive a confirmation email with tracking info once your order has shipped.
Shipping Methods & Rates
– Grapek Bates offers a range of shipping options based on the size of your order and location.
– Shipping rates are calculated at checkout based on carrier and selected service.
– Default shipping methods for small parcels will be UPS Ground or FedEx unless specified otherwise.
– Default shipping method for freight shipments will be determined by size of shipment and location.
– Grapek Bates uses FedEx Freight, T-Force, A. Duie Pyle, and Ross for freight shipments.
– If another shipping method is to be arranged, Grapek Bates will provide the weight and dimensions for the shipment. The customer must schedule the shipment and provide the necessary paperwork in a timely manner. Failure to follow these steps could incur added fees or the cancellation of the order.
– Grapek Bates is not responsible for delays caused by carriers once your order has left the facility.
Shipping Locations
– Grapek Bates currently ships to all 50 states, Canada, and Mexico.
– International shipping is available but may incur extra time and fees.
Changes or Address Errors
– Please double check the accuracy of your shipping information at checkout.
– If you need to make a change after placing your order, contact us immediately at info@grapekbates.com or (800).638.4410.
Grapek Bates cannot make changes to the order after it has shipped.
Lost or Damaged Packages
– If your package is marked as “delivered” by the carrier but you didn’t receive it, please first check the surrounding areas or with
adjacent businesses (if any). If you are unsuccessful at locating your order, please contact us immediately at
info@grapekbates.com or (800).638.4410.
– If your package arrives damaged, please contact us within 24 hours of delivery with clear photos of the item(s) and packaging.
Grapek Bates will do its best to assist you in resolving the issue.
